Immigrant Council of Ireland: Part-time Information Officer/Caseworker – closing date 21 April


The Immigrant Council of Ireland is a non-governmental organisation and Independent Law Centre which provides information, advice and legal representation to migrants and their families moving to or living in Ireland. The Immigrant Council’s aim is to directly assist migrants in navigating the Irish immigration system and, in turn, the organisation uses its experience and expertise to lobby for positive policy and legislative changes within the immigration system and associated areas.

The Immigrant Council of Ireland is currently seeking applications for the following position:


Title of position: Part-time Information Officer / Caseworker
Reporting to: Helpline Coordinator of the Immigrant Council of Ireland
Location: 2 St Andrew St, Dublin 2

This is a 12-month, part-time role (21 hours per week) with a possibility of becoming full-time, subject to funding. Core working hours will be 10am-1pm Monday-Friday. A 3-month probationary period applies.

Closing date for applications: 5pm, Weds 21st April 2021

Purpose of position

The Information Officer/Caseworker will work with both the Information and Referral team and Legal Services team to provide information and support and assist in the overall delivery of services to Immigrant Council of Ireland service users.

Key responsibilities

  1. To work within the Information/Referral and the Legal Services teams in the provision of information, support and legal services to migrants and their family members.
  2. To provide information and assistance to Immigrant Council of Ireland service users (both individuals and organisations) via the Information and Referral Helpline.
  3. To refer Immigrant Council of Ireland service users to other specialised organisations and services where appropriate.
  4. To gather information and keep up to date with immigration, refugee and citizenship issues.
  5. To develop and maintain written information resources (information sheets, website content, etc.), as may be required.
  6. To meet with Immigrant Council of Ireland service users on an appointment-basis to provide more in-depth information, determine their level of need and to provide supports and/or make referrals to the Legal Services team, where appropriate and in agreement with the Managing Solicitor or Solicitor.
  7. Complete and maintain case files and digital case management system.
  8. To attend Immigrant Council of Ireland casework and staff meetings.
  9. To represent the Immigrant Council of Ireland externally in meetings, forums and at events as agreed with supervisor.


Qualifications and Experience:

  • Third-level law degree (essential); post-graduate qualification (desirable).
  • Prior experience in the direct provision of information, advice and support to individuals. and organisations on the Irish Immigration system and associated areas (desirable).
  • Prior experience working with vulnerable people in casework or related setting, providing advocacy and representation.


  • Knowledge of Irish immigration, refugee and citizenship law an advantage.
  • Understanding of and a commitment to the promotion of equal opportunities and cultural diversity.

Skills and Abilities:

  • Excellent verbal and written communication and presentation skills.
  • Proficiency with Microsoft Office and general computer skills.
  • Fluency in English; fluency in another language desirable but not essential.
  • Ability to work and engage in intercultural settings.
  • Experience in practical research to assist service users is desirable.
  • Understanding and commitment to the Immigrant Council’s equality, diversity, anti-discrimination and anti-racism agenda.
  • Excellent interpersonal skills and ability to work in a team environment.
  • Flexibility and ability to work in a fast-paced environment, work well under pressure and prioritise tasks effectively.
  • Motivation and a desire to learn on an on-going basis.
  • Ability to maintain a high level of social, organisational and professional standards in job-related activities.


A 2-page (max.) letter of application along with a 2-page CV (max.) and the names/contact details of two referees should be sent by way of email only to with subject: Information Caseworker.

Applications submitted will be acknowledged but no further feedback will be provided to applicants unless invited to attend for interview.

Closing date: 5pm, Weds 21st April 2021. No late applications will be considered. Interviews will be held the following week (date tbc) to start role in May.

Remuneration/T&Cs: €28-€32,000 per annum (pro-rata for 21-hours per week) depending on experience, plus pension contribution in accordance with company policy and 25 days annual leave per year (pro rata). Dublin based role, with remote working options considered.



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