Citizens Information Services: Advocacy Support Workers – deadline 7 June

Citizens Information Services (CISs) provide an advocacy service in a wide range of areas, including social welfare, employment, housing, consumer issues, health, and immigration. They provide an advocacy service up to and including assistance with formal complaints, appeals, hearings and quasi-legal tribunals.

CISs is seeking 3 Advocacy Support Workers for permanent full time positions in Dublin, Monaghan and Limerick.

The Role

Key responsibilities of the Advocacy Support Worker (ASW):

• To enhance the capacity of Citizens Information Services in their region to deliver advocacy as part of an integrated information, advice and advocacy service.
• To coach and mentor CIS personnel both remotely and on site, in the processes and skills of high quality advocacy case work, i.e. representation, preparation for third party hearings/appeals, interview skills, case recording, negotiation and presentation skills.

Some key candidate requirements are:

• Knowledge and experience of advocacy casework
• Operation of case management and record keeping systems
• Experience of coaching, mentoring and supporting staff

The ASW will be required to travel throughout the region therefore access to the use of a car is a requirement for the post. For further information on the designated areas for each ASW, please see the information pack.

Salary Scale

TheAdvocacy Support Worker salary scale is currently €42,658 - €48,334 per annum.

It is anticipated that new entrants to the Citizen Information Service will be appointed on the 1st point of the scale.

CIS operates an incremental credit process which is based on the cover letter and application form at request.

Applications

A candidate Information Pack (including a job description) and application form can be accessed at www.citizensinformationboard.ie/en/news/

Closing Date for receipt of application forms and cover letters is 17:00, 7^th June 2019

Citizens Information Services are an equal opportunities employer.

Funded and supported by the Citizens Information Board.