Donegal Local Development CLG: LAES Case Officer – deadline Tuesday 28th October

Job Title:

Case Officer, Local Area Employment Service (LAES) 

Reporting To:

LAES Team Manager 

Employer:

Donegal Local Development CLG (DLDC)

Main Purpose of Role:

DLDC is a community-led local development company covering all of County Donegal except the Inishowen area.  We work to improve opportunities for people and communities in Donegal to bring about positive changes in their own lives and in their community. 

We now invite applications to fill current and future full/part time case officer roles in the Local Area Employment Service (LAES) team on a fixed term basis. This programme is funded by the Department of Social Protection which focuses primarily on long term unemployed clients farthest from the labour market with barriers to labour market participation. Its goal is to provide personalised support, helping each client return to employment through one-on-one career guidance, access to relevant information and training, education opportunities, and job placements that align with their individual needs.

The Case Officer will be required to work as a member of the LAES Team within DLDC to provide services to the long-term unemployed, under-employed and employers in the DLDC catchment area.

Salary:

Full Time Project Officer salary scale - €36,000 (Prorated for part time) 

Conditions of Work:

• Part-time: Approximately 3 days per week, or other arrangements may be considered.
• Full-time: 35 hours per week, Monday to Friday.
• The  positions may be based in Stranorlar, Letterkenny or Donegal Town.
• Roles will be fixed term up to 30 June 2027.
• A probationary period of at least six months will apply.
• Performance in role will be discussed throughout the period of cover.
• The post is subject to funding and client intake as set out by the Department of Social Protection.
• Benefits include:
  • Eligibility for a 6% employer-contributed pension scheme
  • 25 days annual leave & other leave options
  • Flexible working arrangements are available
  • Travel and subsistence allowance
  • Learning and development opportunities
  • Employee Assistance Programme. 

Main Duties

1. To provide a participative and diagnostic approach to engaging clients.
2. To plan for appointments with clients to ensure effective use of time, building a relationship with the client.
3. To engage with your case load of clients to understand their needs using a multi-approach, e.g. Initial Assessment, Assessment of Readiness to Work & Change, Interview and Engagement.
4. You will identify client goals, aspirations, and barriers to employment, providing a good customer service including meeting and greeting clients in a professional way.
5. To explain our service offering, ensuring the client understands their rights and responsibilities (e.g., complaints & feedback process), whilst registering the client in accordance with contractual obligations and eligibility criteria.
6. To ensure all initial assessments focus on getting to know the participant, their motivation and to explore their aspirations and needs.
7. Identifies, clarifies, and manages the client’s expectations of the process including data protection, confidentiality, and ground rules of the programme and the relationship to achieve buy-in to the programme.
8. To manage your caseload effectively in line with good governance and established company and funders procedures, including guidelines and against defined KPIs (objectives).
9. To prepare a Personal Progression Plan for each client and identify the supports required for each client.
10. Identify employment opportunities and make clients aware of these potential employment opportunities
11. To assist the clients with CV preparation and job seeking/interview skills & liaise with employers and provide a job matching service.
12. To assess and ensure clients are signposted internally/externally, with the specific objective of ensuring labour market engagement.
13. To maintain a database of clients/groups in the catchment area using the Department’s IT database.
14. To liaise directly with other public and private training providers and agencies.
15. To provide oral and written reports to your line manager and others as required.
16. Ensure the delivery of a service adhering to all quality assurance standards and training provision.
17. To demonstrate a willingness to take on additional duties as and when required.

Click here for more information and to apply.